Overview

At Upstart, keeping your personal and financial information secure is our top priority. We use advanced security measures, encryption, and strict data access controls to ensure that your data remains protected.

This guide explains how we safeguard your information, prevent unauthorized access, and uphold your privacy rights.

How We Keep Your Information Secure

1. Data Encryption & Secure Storage

✔ End-to-End Encryption – Your personal and financial data is encrypted when stored and transmitted, ensuring that it remains secure.
✔ Strict Access Controls – Only authorized personnel can access sensitive data, and access is logged and monitored.
✔ Secure Payment Processing – All loan payments are processed through trusted, industry-standard payment networks to prevent fraud.

2. Privacy Protections

✔ We Do Not Sell Your Personal Information – Upstart does not sell your personal or financial information to third parties.
✔ Your Data Is Used Only for Loan Processing & Servicing – Your information is used strictly for processing your loan application and servicing your account.
✔ Compliance with Privacy Laws – We follow all applicable data protection regulations, including the California Consumer Privacy Act (CCPA) and other financial privacy laws.

💡 Tip: You can review our full Privacy Policy for more details on how your data is handled.

How to Keep Your Account Secure

✔ Use a Strong, Unique Password – Choose a complex password and avoid reusing passwords from other sites.
✔ Enable Two-Factor Authentication (2FA) – If available, set up an extra layer of security for account logins.
✔ Beware of Phishing Attempts – Upstart will never ask for your login credentials via email or phone. If you receive a suspicious message, report it immediately.
✔ Keep Your Contact Information Updated – Ensure your email and phone number are current so you receive important security alerts.

💡 Tip: If you suspect unauthorized access to your account, contact Upstart customer support immediately.

How to Opt Out of Marketing Communications

✔ You can opt out of marketing emails and SMS notifications by updating your notification preferences in My Account.
✔ Upstart will still send you important account-related messages as required for servicing your loan.

Next Steps

Upstart is committed to protecting your information. If you have concerns about data security or need to update your privacy settings, visit My Account or contact customer support.

📌 Related Articles:

• How to Manage Loan Notifications and Alerts
• Understanding Loan Terms: APR, Principal, and Interest Explained
• What Is Plaid?